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QUESTION 1
(a) Outline the five distinctive characteristics of service and illustrate them with reference to a service product such as a restaurant
(b) Identify and explain five characteristics of a good service organization
QUESTION 2
(a) Define the following terms-
I. Consumer
II. Consumer Behaviour
(b) Discuss the four main theories of consumer behaviour
(c) Identify any four basic social influences that affect most buyers
(d) Using a relevant example, apply and explain the consumer buying decision process
QUESTION 3
(a) Define the term product
(b) Products exist in 3 levels. Use relevant examples, in explaining the three levels
(c) Examine the key macro- environmental factors that affect firms operating in today's business environment
Discuss what is meant by brand in relation to the Beiersd of products. Provide relevant examples to support your answer The first stage in building an effective mix is to understand the market, states the case- study.
Briefly outline the role of the State in Employee Relations Write short notes on any three of the following-
How could you market the site and drive traffic to it A sketch of a typical page. Explain any features you use to enhance performance
Explain Porter's Five Forces Model and how Bill can apply it to analyze his current business and his expansion. Be sure to address each of the 5 forces and explain to Bill what they signify for his UMUC Pizza business.
Briefly state the various sources of Labour Law in Mauritius. One of the fundamental requirements of a valid contract of employment is the mutual consent of the contracting parties. Under what circumstances is mutual consent vitiated?
Compare and contrast transaction marketing and relationship marketing by using appropriate examples to illustrate your answer
Discuss the role of Technology in improving the relationship building process Do you think that the setting of a PR department may be helpful for the ISP provider? Why?
What are the benefits and drawbacks of E-CRM. What are the key drivers of Relationship marketing. Discuss the role of Technology in improving the relationship building process.
Discuss the reasons why many companies are not able to achieve the performance breakthrough even though they have made big investment in technology. What according to you are the steps necessary to implement a CRM system solution.
Describe how the different channel through which the customer interacts with Compaq influences the value of the product. Discuss the challenges that Compaq had to face with in delivery e-CRM to its customers
The techniques and theory of the therapy
Health system in Pennsylvania
评论的研究证据
Write an essay on FDI in Nigeria.
Construct a Geologic Time Scale
Briefly outline the limitations of LP Plot the constraints lines for this linear programming problem by drawing a neat graph indicating the feasible region, R clearly on your graph
Define and explain workplace violence. What are the various forms of workplace violence? Illustrate your answer with various examples.
Risk Assessment is essentially a five steps process. Critically describe how each of these steps should be carried out to ensure a safe and healthy place of work Describe the main requirements needed in a written Health and Safety Policy
Review and Explain what the general rules are for agricultural produce using US GAAP and IFRS.
Differentiate between disaster recovery and business continuity.
Outline the health effects associated with ionizing radiations Describe the different measuring instruments available for measuring and monitoring ionizing radiation in a working environment
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